1. Are the items sold here at the website the same as what's available at Dr.Jay's walk-in stores?
2. If I buy and item online, can I return it at one of the Dr.Jays’ walk-in stores?
3. Is there a Dr.Jay's walk-in store in my area?
4. I just placed an order. How long before it will be shipped?
5. I already placed an order with DrJays.com. Can I change something?
6. How do I cancel my DrJays.com order?
7. Which payment options does DrJays.com accept?
8. Which credit cards and debit cards can I use?
9. Does DrJays.com accept checks?
10. What is PayPal?
11. Does DrJays.com offer C.O.D.?
12. Can I save the items in my shopping cart and buy them later?
13. What is DrJays.com's policy on price adjustments?
14. If I find a better price at another website, will DrJays.com match it?
16. Why does DrJays.com ask for my email address? Will I get spam emails after I give it to you?
17.How can I find out about DrJays.com promotions?
18. I'm filling out the order form, and it's asking me for a promotion code, but I don't have one. What should I do?
19. What is your complete returns policy?
20. How can I do an exchange?
21. If I need to return an item, do I have to pay the postage?
22. Are any items non-returnable?
23. Will there be sales tax added to my order?
24. Is it safe to shop at the DrJays.com website?
25. Does DrJays.com ship to APO/FPO addresses?
Sizes and Selection
26. Are there more sizes available than what's shown on the website?
27. I'm looking for an item that's not on your website. Can I special order it through DrJays.com?
28. Can I search for items that are available in my size?
29. Can I buy wholesale or in bulk from DrJays.com?
DrJays StoresQ: Are the items sold here at the website the same as what's available at Dr.Jay's walk-in stores?
A: DrJays.com is owned and operated separately from the Dr.Jay's walk-in stores. While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.
Q: If I buy an item online, can I return it at one of the Dr.Jays's walk-in stores?
A: Sorry, but if you place your order online, your merchandise must be mailed back to us for returns processing. You will not be able to take it to one of the walk-in stores in your area.
Q: Is there a Dr.Jay's walk-in store in my area?
A: Click here to view store list.
Order ProcessingQ: I just placed an order. How long before it will be shipped?
A: Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.
If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.
We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.
Q: I already placed an order with DrJays.com. Can I change something?
A: We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to call us at 888-4-DRJAYS, and if we are able to assist you we will certainly do so.
Q: How do I cancel my DrJays.com order?
A: We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to call us at 888-4-DRJAYS, and if we are able to assist you we will certainly do so.
Payment OptionsQ: Which payment options does DrJays.com accept?
A: We accept credit cards, debit cards, money orders and PayPal. If you're going to use a money order, you must call us at 888-4-DRJAYS and place your order over the phone.
Q: Which credit cards and debit cards can I use?
A: DrJays.com accepts the following credit cards: Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.
Q: Does DrJays.com accept checks?
A: We're sorry, but we do not accept personal checks.
Q: What is PayPal?
A: PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Or, if you already have a PayPal account, you're ready to place an order using our online checkout.
Q: Does DrJays.com offer C.O.D.?
A: Sorry, but C.O.D. is not a payment option with DrJays.com. All orders must be paid in full before your package will be mailed out.
Q: Can I save the items in my shopping cart and buy them later?
A: Sorry, but at DrJays.com all items are sold on a first-come, first-served basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.
PricingQ: What is DrJays.com's policy on price adjustments?
A: DrJays.com will honor price adjustment requests if made within five business days of the date that you placed your order. If it has been five business days or more since the date that you placed your order, you are no longer eligible for a price adjustment.
Q: If I find a better price at another website, will DrJays.com match it?
A: We believe you'll find the best selection and the best prices here at DrJays.com. But if you find a good deal you think we should know about, please contact our Customer Service department. We'll look into it and let you know. A price match must be requested before placing your order with us. We will not go back and price match after your order has been placed.
Q: Why does DrJays.com ask for my email address? Will I get spam emails after I give it to you?
A: Providing us with your email address means we can send you two very important emails: one is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.
PromotionsQ: How can I find out about DrJays.com promotions?
A: We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest DrJays.com news, specials, and promotions. Our service representatives cannot give out promotions over the phone.
Q: I'm filling out the order form, and it's asking me for a promotion code, but I don't have one. What should I do?
A: If you don't have a promotion code, go ahead and leave that box blank. It won't affect your order in any way, so don't worry!
ReturnsQ: What is your complete returns policy?
A: Click here to view our returns policy.
Q: Did DrJays.com receive my return package yet?
A: We will send you an email at the time your return package is processed.
Q: How can I do an exchange?
A: All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.
Q: If I need to return an item, do I have to pay the postage?
A: Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.
Q: Are any items non–returnable?
A: Most of our items can be returned, including Sale and Clearance merchandise. However, personal items such as makeup, swimwear, and underwear cannot be returned.
Please note that items cannot be returned after 30 days. Your return merchandise must be unwashed and unworn with the store tags still attached.
Sales TaxQ: Will there be sales tax added to my order?
A: We are required by law to charge sales tax on orders shipped to New York, New Jersey and California. If your order is being shipped to any other US state, to a US territory, or to an APO/FPO address, no sales tax will be added.
Secure ShoppingQ: Is it safe to shop at the DrJays.com website?
A: Yes, it is safe to make online purchases at DrJays.com. Click here to view Secure Shopping details.
ShippingQ: Does DrJays.com ship to APO/FPO addresses?
A: Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply.
Sizes and SelectionQ: Are there more sizes available than what's shown on the website?
A: Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.
Q: I’m looking for an item that's not on your website. Can I special order it through DrJays.com?
A: Sorry, but DrJays.com is not able to do special orders. What you see on the website is everything that we have available.
Q: Can I search for items that are available in my size?
A: Yes, our Search tool lets you search by size, brand name, color, or any combination of these. Click here to do an advanced search.
WholesaleQ: Can I buy wholesale or in bulk from DrJays.com?
A: Sorry, but DrJays.com is a retail store, so we do not sell wholesale. You are welcome to place a large order with us, but you will pay the prices that you see on the website. Please visit our Sale areas of the website for items that are already marked down.