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Frequently Asked Questions

Here are some of the most common questions we get from our customers. If you don't see the answer to your question here, please feel free to email us or give us a call at 1-888-4-DRJAYS.

DR JAYS Walk-in Stores

  • Are there items sold on DrJays.com that are also available at DR JAYS' walk-in stores?

    Answer
    DrJays.com is owned and operated separately from the DR JAYS' walk-in stores. While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.

  • If I buy an item online, can I return it at one of the DR JAYS' walk-in stores?

    Answer
    Sorry, but if you place your order online, your merchandise must be mailed back to us for returns processing. You will not be able to take it to one of the walk-in stores in your area.

  • Is there a DR JAYS' walk-in store in my area?

    Answer
    You can view a list of the DR JAYS' walk-in stores by clicking here.

Order Processing

  • I just placed an order. How long before it will be shipped?

    Answer
    Generally speaking, if you order in the morning, we can ship your package later that day. If you order in the afternoon or evening, we won't be able to ship until the following day. There will be exceptions from time to time, but we do our best to ship all orders as quickly as possible.

    If your order is being billed and shipped to different addresses, we'll need 1-2 business days for processing before the order can be shipped. Please keep this in mind when selecting your delivery time frame.

    We do not ship or deliver packages on Saturday and Sunday. Weekend orders including Friday afternoon and evening will be processed on Monday.

  • I already placed an order with DrJays.com. Can I change something?

    Answer
    We ship all orders as quickly as possible, so we are not always able to make changes to an order after it is placed. However, you are welcome to call us at 888-4-DRJAYS, and if we are able to assist you we will certainly do so.

  • How do I cancel my DrJays.com order?

    Answer
    We ship all orders as quickly as possible, so we are not always able to cancel an order after it is placed. However, you are welcome to call us at 888-4-DRJAYS, and if we are able to assist you we will certainly do so.

Payment Options

  • Which payment options does DrJays.com accept?

    Answer
    We accept credit cards, debit cards, money orders and PayPal. If you're going to use a money order, you must call us at 888-4-DRJAYS and place your order over the phone.

  • Which credit cards and debit cards can I use?

    Answer
    DrJays.com accepts the following credit cards. Visa, MasterCard, American Express, and Discover. Debit cards are also accepted as long as they have a Visa or MasterCard logo.

  • Does DrJays.com accept checks?

    Answer
    We're sorry, but we do not accept personal checks.

  • What is PayPal?

    Answer
    PayPal is a free service which allows you to send money as easily as sending an email. If you'd like to learn more about PayPal, or sign up for an account, please visit www.PayPal.com to get started. Or, if you already have a PayPal account, you're ready to place an order using our online checkout.

  • Does DrJays.com offer C.O.D. (Cash on Delivery)?

    Answer
    Sorry, but C.O.D. is not a payment option with DrJays.com. All orders must be paid in full before your package will be mailed out.

  • Can I save the items in my shopping cart and buy them later?

    Answer
    Sorry, but at DrJays.com all items are sold on a first-come, first-served basis. This means that the items you have in your shopping cart today may not be available at a later date. The only way to reserve those items is to complete your order as soon as possible.

Pricing

  • What is DrJays.com's policy on price adjustments?

    Answer
    DrJays.com will honor price adjustment requests if made within five business days of the date that you placed your order. If it has been five business days or more since the date that you placed your order, you are no longer eligible for a price adjustment.

  • If I find a better price at another website, will DrJays.com match it?

    Answer
    We believe you'll find the best selection and the best prices here at DrJays.com. But if you find a good deal you think we should know about, please contact our Customer Service department. We'll look into it and let you know. A price match must be requested before placing your order with us. We will not go back and price match after your order has been placed.

Privacy Policy

  • What is your complete privacy policy?

    Answer
    Click here to view our Privacy Policy.

  • Why does DrJays.com ask for my email address? Will I get spam emails after I give it to you?

    Answer
    Providing us with your email address means we can send you two very important emails: one is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.

Promotions

  • How can I find out about DrJays.com promotions?

    Answer
    We recommend that you sign up for our email mailing list. Once you sign up, we'll email you on a regular basis with the latest DrJays.com news, specials, and promotions. Our service representatives cannot give out promotions over the phone.

  • How do I enter in the promo code?

    Answer
    Click the promo code link you see in the example on the right. Enter the promo code, and click "Apply".

    This section can be found in the Order Summary of the checkout process.
    DrJays.com - How to enter a DrJays.com promo code

Returns

  • What is your complete returns policy?

    Answer
    Click here to view our returns policy.

  • Did DrJays.com receive my return package yet?

    Answer
    We will send you an email at the time your return package is processed.

  • How can I do an exchange?

    Answer
    All packages mailed to our Returns Department will be processed as refunds. If you need an exchange, we recommend that you mail back your item for a refund, then place a new order with us at any time.

  • If I need to return an item, do I have to pay the postage?

    Answer
    Yes, if you mail an item back to us, you will be responsible for the return postage. We recommend that you add tracking and insurance for your own protection.

  • Are any items non–returnable?

    Answer
    Most of our items can be returned, including Sale and Clearance merchandise. However, personal items such as makeup, swimwear, and underwear cannot be returned.

    Please note that items cannot be returned after 30 days. Your return merchandise must be unwashed and unworn with the store tags still attached.

Sales Tax

  • Will there be sales tax added to my order?

    Answer
    We are required by law to charge sales tax on orders shipped to New York, New Jersey and California. If your order is being shipped to any other US state, to a US territory, or to an APO/FPO address, no sales tax will be added.

Secure Shopping

  • Is it safe to shop at the DrJays.com?

    Answer
    Yes, it is safe to make online purchases at DrJays.com. Click here to view Secure Shopping details.

Shipping

  • Does DrJays.com ship to APO/FPO addresses?

    Answer
    Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard delivery rates will apply.

Sizes & Selection

  • Are there more sizes available than what's shown on the website?

    Answer
    Sorry, but the sizes you see on the website are all that we have available. Our customer service representatives do not have access to anything different than what you see online.

  • I’m looking for an item that's not on your website. Can I special order it through DrJays.com?

    Answer
    Sorry, but DrJays.com is not able to do special orders. What you see on the website is everything that we have available.

  • Can I search for items that are available in my size?

    Answer
    Yes, our Search tool lets you search by size, brand name, color, or any combination of these. Click here to do an advanced search.

Wholesale

  • Can I buy wholesale or in bulk from DrJays.com?

    Answer
    Sorry, but DrJays.com is a retail store, so we do not sell wholesale. You are welcome to place a large order with us, but you will pay the prices that you see on the website. Please visit our Sale areas of the website for items that are already marked down.