International Orders
Countries We Ship To
How It Works
Simply shop the website and add the items you like to your shopping bag. You can view prices in foreign currencies by choosing one of many currencies under the Change Currency menu on the upper right corner of any page. When you are ready to place your order click the Shopping Bag link on the top right of any page. On the Shopping Bag page either log in, if you've previously purchased from us, or click New Customer Checkout and follow the prompts. You will have the opportunity to select your country of destination and preferred payment option during checkout.
Shipping Rates
DrJays.com has partnered with several shipping companies to provide you with fast and reliable delivery options. Your shipping rate will depend on three variables 1) the shipping option you choose, 2) the country you ship to and 3) the total weight of your order. To receive accurate shipping rates for your order we encourage you to start the checkout process and provide us with your shipping address.
Once you have selected your desired shipping option, we will calculate your order total. If you select i-Parcel DDP (Delivered Duties Paid), we will also calculate any applicable import duties and taxes during checkout and collect them on behalf of your government (you will owe nothing when your order is delivered). If, however, you select the FedEx or USPS shipping method you will be responsible for paying taxes and duties to your government at the time of delivery. If you have any questions please contact us.
Shipping Options
The delivery times provided below are estimates, not guaranteed. All international shipments must pass through your country's Customs Department, and this may result in a delay beyond our control.
iParcel DDP (Delivery Duties Paid) — Affordable and convenient. All fees, including duties and taxes, are calculated and added to your order total during checkout. When your package arrives, all you have to do is take delivery of the package, with no additional payment due.
FedEx DDU (Delivery Duties Unpaid) — Fast and reliable. Please be prepared to pay for duty and tax, if applicable, at the time your package is delivered.
United States Postal Service (USPS) DDU (Delivery Duties Unpaid) — Delivered by your local mail carrier. Please be prepared to pay for duty and tax, if applicable, at the time your package is delivered.
Please note that all shipping options, shown below, are NOT offered to every country. If a delivery time estimate is not listed for a specific shipping option to your country, we do not yet offer that shipping option to your country. You will be presented with the shipping options available to your country during checkout.
Delivery Times
· Orders must be placed by 12 pm Eastern Standard Time
· Estimates below quoted in business days (Monday - Friday, excluding Holidays)
Duties & Taxes
Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government.
If you select i-Parcel DDP (Delivered Duties Paid) we will collect, on behalf of the local government, and guarantee the amount of any applicable import duties and taxes during checkout (you will owe nothing when your order is delivered). If, however, you select the FedEx or USPS shipping method you will be responsible for paying taxes and duties to the local government at the time of delivery. If you have any questions please contact us.
Returns
If, for any reason, you are not satisfied with any part of your purchase you can return it to us for a refund. At this time we do not refund return shipping fees to the United States or offer exchanges on international orders. We will accept returns for up to 30 days from the date merchandise is delivered. Items returned must be sent back new and unworn, with store tags attached. Sorry, but we're unable to take back personal items such as underwear, swimwear, make-up and body jewelry.
When returning shoes, place inside of the manufacturer's shoebox, and then inside of a separate shipping box. Please do not write on the manufacturer's shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged.
To send an item back to us, please enclose the DrJays.com invoice, which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as DrJays.com cannot be responsible for lost return shipments.
Mail your package to:
DrJays.com
Returns Department
17 South Middlesex Avenue
Monroe Township, NJ
08831
Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order.
DrJays.com can refund you only for the merchandise returned. We are unable to refund any duties, tariffs, taxes, or shipping fees that were paid at any point during the online checkout or delivery of your order. You may be entitled to a refund of duties, tariffs, or taxes from your local government upon return of the merchandise to us in the United States. If you need proof of return, or help locating the proper customs authority in your country, feel free to contact us. for assistance.
If you should refuse delivery on your DrJays.com order, if you refuse to pay your duties, tariffs or taxes, or if your package is deemed undeliverable for any reason, it will be returned to us in the United States. In such a case, you will be responsible for all fees and costs associated with the return package.
Payment Options
We accept a few different payment options from international customers, including Credit Cards, PayPal, Bank Transfers and Money Orders. At this time, we process all credit card orders in US dollars, and Bank Transfer orders in either Pounds Sterling or Euros. If you need to pay in another currency we recommend using PayPal during checkout. The final amount charged by your financial institution may vary slightly from what is displayed due to variations in exchange rates at the time your order is processed. Some banks and/or credit cards may charge additional conversions fees at their discretion.
Credit Card and Debit Card: We accept Visa, MasterCard, American Express, and Discover cards. Debit cards are also accepted as long as they have the Visa or MasterCard logos.
PayPal: We accept PayPal payments as long as you use ship your order to the address confirmed by PayPal. Sorry, but we do not accept PayPal e-checks.
Bank Transfers:At this time, we only accept bank transfers from UK and Euro Zone shoppers. Shoppers paying by bank transfer must include their order number in the reference section. Both numbers and the appropriate bank account number will be provided when you choose the bank transfer payment option during checkout.
Money Order: We accept money order payments by mail as long as your money order is denominated in US dollars. Customers paying by money order must include their customer number and order number in the reference section. Both numbers and our mailing address will be provided when you choose the money order payment option during checkout.
Restrictions
Due to various distribution and transportation restrictions we are unable to ship the following items to international customers: all Dickies, Lacoste, Levis, Nike, Supra, The North Face, and Timberland product, and all fragrances. Please refer to the product page of the items that interest you for any additional restrictions.
To guarantee timely Customs clearance, DrJays.com reserves the right to restrict or delay the processing of any international order exceeding $1,000 USD. If you place an order greater than $1,000 USD, a customer service representative may contact you to determine which items you would like to cancel from your order.
