DrJays.com now ships to Japan! Please take a moment to read the important information below before placing your order for delivery to Japan. For further inquiries, please contact us at International@DrJays.com.

Shipping

PLEASE NOTE: To guarantee timely Customs clearance, DrJays.com will not ship orders greater than 15 total items or $1,000 U.S. dollars. If you place an order greater than 15 items, or over $1,000 USD, a customer service representative will contact you via email to determine which items you’d like to cancel from your order.

We’ve partnered with Federal Express for delivery to Japan within 3 to 5 business days from the time your order leaves our warehouse. When your order ships, DrJays.com will email you with your tracking number so you can track your order’s progress to its final destination.

Shipping Rates to Japan

Tax and Duty Charges

The Japanese Customs and Tariff Bureau require that all applicable duties and taxes must be paid for shipments entering Japan. By placing an order with DrJays.com, you agree to pay the duties and taxes charged at the time of delivery. Customs duty and Value-Added Tax (VAT) will be payable, as follows:

• Customs duty – Typically 12-20% of product price (based on product characteristics)
• Import VAT – Currently 16% of the total order cost (including shipping cost)
• Advancement Fees – FedEx fee for processing of duties/fees (currently $8.00 USD)

Due to our broad selection of clothing, footwear, and accessories, it is difficult to estimate an exact figure for duty costs. Remember that all prices on the site are in U.S. dollars.

For further assistance in understanding and estimating taxes and duties, contact The Japanese Customs and Tariff Bureau through their website at http://www.customs.go.jp.

Payment Options

The following payment options are available to Japanese customers: credit card, debit card, and money order.

Credit Card and Debit Card: We accept Visa, MasterCard, American Express, and Discover cards. Debit cards are also accepted as long as they have a Visa or MasterCard logo. Orders will only be shipped to the cardholder’s verified billing address.

Special instructions for Japanese customers paying with credit card or debit card
International credit cards may require a special procedure that helps us to verify cardholder identity called a Small Charge Verification. Click here to learn more about Small Charge Verifications.

Money Order: We accept money order payments by mail as long as your money order is denominated in US dollars. Shoppers using money order must call 001-858-805-6140 or 001-858-634-5595 and order by phone.